Please be aware that if you have purchased an item that is already in a box, such as whisky or champagne, we will remove the bottle from the presentation box and ship it in one of our approved bottle molds. This ensures the best protection for the bottle during its journey to your door. All of our products that come with a presentation box have an option for the presentation box to be sent for an extra fee. If you require the presentation box, the bottle will still be sent in our protective molds, with the presentation box being empty, in the same shipping box as the bottle.

If you have sent in a product enquiry via Inquiry@whiskeypillar.com surrounding a rare or ultra-superior item, or if you have purchased a product of this nature that we already stock, we may decide that the product is too valuable to be shipped via our courier service. If this the case, we shall arrange the delivery of the requested item with the customer via email. Please note that if special delivery is arranged with the customer, it will be at no extra charge.